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Your email address:
Describe the problem:
Operating System:
 Windows XP
 Windows 2000
The problem is about:
Network access
 File access
Sharing via another
computer/Server
What's your Internet
connection:
Dialup
Cable/DSL
Is your IP address:
Dynamic
 Fixed
Name and description of the program performing the access (leave it empty if the problem is
not program specific):
If the problem is about network access, is it inbound, outbound, or both:
Inbound
 Outbound
If the problem is about file access, what's the folder and file names:
Folder name:
File name/type:
Any other information that may help us diagnostic the problem:
Please fill up the following form as much detailed as you can. It will help us debug and improve the
product. If you provide an email address, we may contact you with answer or question.